GENERAL

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Regarding the sale and delivery of the product they purchase, buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (RG: 27.11.2014/29188) and other laws in force.

3. The shipping costs, which are the product shipping costs, will be paid by buyers.

4. Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as the warranty certificate and user manual, if any.

6. In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days of learning of this situation. The total price must be returned to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

8. If, after the product is delivered, it is determined that the credit card used by the Buyer for payment was used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, the shipping costs of which will be borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:

9. If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product fee will be returned to the bank within 14 days from the cancellation, but the bank is likely to transfer it to the Buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

10. The Buyer will inspect the goods/services subject to the contract before receiving them; will not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received shall be deemed to be undamaged and intact. The BUYER shall protect the goods/services with care after delivery. If the right of withdrawal is to be exercised, the goods/services shall not be used. The product and the invoice shall also be returned.

RIGHT OF WITHDRAWAL:

11. The BUYER may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to him/her or to the person/institution at the address he/she has indicated, without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies the SELLER via the contact information below.

12. CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE: Ruby Kimya Sanayi ve Ticaret Limited Şirketi

ADDRESS: Yeşilyurt Mah. Hürler Cad. No:323-A Basiskele/Kocaeli-Türkiye

EMAIL: İnfo@rubychem.com.tr

TEL: +90 850 242 78 29

DURATION OF THE RIGHT OF WITHDRAWAL:

13. If the Buyer purchases a service, this 14-day period begins as of the date the contract is signed. The right of withdrawal cannot be used in service contracts where the service is started with the consumer's approval before the withdrawal period ends. The Buyer is notified regarding the right of withdrawal in Distance Contracts and Cancellation Conditions, and the Buyer places an order knowing the withdrawal conditions.

14. The expenses arising from the use of the right of withdrawal belong to the SELLER.

15. In order to use the right of withdrawal, it is required that the SELLER is notified within 14 (fourteen) days by registered mail, fax, e-mail or the method notified by the SELLER in writing or by the relevant method, and that the product has not been used within the framework of the "Products for Which the Right of Withdrawal Cannot Be Used" provisions set forth in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

17. Return form, The products to be returned must be delivered complete and undamaged, including their boxes, packaging, and standard accessories, if any.

RETURN CONDITIONS:

18. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the notice of withdrawal and to receive the return of the goods within 20 days.

19. If the value of the goods decreases due to a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for the damages in proportion to his fault. However, the BUYER is not responsible for any changes or deteriorations that occur due to the proper use of the goods or product during the right of withdrawal period.

20. If the campaign limit amount set by the SELLER falls below the amount due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

21. Undergarment parts, swimsuits and bikini bottoms, make-up materials, disposable products, goods that are prepared at the request of the BUYER or clearly in line with their personal needs and are not suitable for return, goods that are at risk of rapid deterioration or whose expiration date is likely to pass, products that are not suitable for return in terms of health and hygiene if the packaging is opened by the BUYER after being delivered to the BUYER, products that are mixed with other products after being delivered and cannot be separated by their nature, goods related to periodical publications such as newspapers and magazines, other than those provided within the scope of the subscription agreement, services performed instantly in electronic environment or intangible goods delivered to the consumer instantly, and sound or image recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned if the packaging is opened by the BUYER, as required by the Regulation. In addition, it is not possible to use the right of withdrawal regarding services that were started to be performed with the approval of the consumer before the expiration of the right of withdrawal period, as required by the Regulation.

22. Cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, untested, intact and unused in order to be returned.

23. According to the distance contracts regulation below; Products for which the right of withdrawal will not be exercised,

• Contracts regarding goods prepared in line with the consumer's requests or personal needs.

• Contracts regarding the delivery of goods that are perishable or whose expiration date may have passed.

• Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; contracts regarding the return of goods that are not suitable for health and hygiene reasons.

• Contracts regarding goods that are mixed with other products after delivery and cannot be separated by their nature.

• Contracts regarding books, digital content and computer consumables offered in a physical medium if protective elements such as packaging, tape, seal, package have been opened after delivery of the goods.

• Contracts for accommodation, transportation of goods, car rental, food and beverage supply and leisure time for entertainment or recreation that must be made on a specific date or period. • Contracts for services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer.

DEFAULT AND LEGAL CONSEQUENCES

24. The BUYER accepts, declares and undertakes that if the BUYER defaults in the payment transactions made by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder and the bank and will be liable to the bank. In this case, the relevant bank may resort to legal means; may demand the expenses and attorney fees that will arise from the BUYER and in any case, if the BUYER defaults due to his/her debt, the BUYER accepts that he/she will pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

25. You can make the payment to any of our ............, ........., bank accounts (TL) by making a Bank Transfer or EFT (Electronic Fund Transfer).

26. You can benefit from online single payment or online installment opportunities for all kinds of credit cards with your credit cards through our website. In your online payments, the amount will be withdrawn from your credit card at the end of your order